- Product Management
- Warsaw, PL
- Remote friendly
2021-12-09 12:27:43 UTC
We’re currently looking for an experienced and ambitious Service Delivery Manager to serve as a main owner of our portfolio of projects. As we’re a constantly growing agency, this new team member should be able to build long-lasting relationships with the clients and at the same time deliver value to our internal teams.
When You're With Us
Work fully remotely and with autonomy (no micromanagement)
Work on the latest hardware and software available on the market (MacBook Pro M1)
Attend 4 (hour-long) 1-on-1 English tutoring sessions per month, on us (*Duolingo owl voice* Or else… 🔫)
Tap into our co-working space budget
Grow your skills with our educational budget
Stay on top of your game with a generous private health care package (incl. dental)
Take time off whenever you need it. 20 paid vacation days per year (pro-rated during your first year)
An additional paid day off for your birthday
Enjoy 0.5h paid lunch break every workday
Regular progress check-ins, salary bumps, and promotions
Join our annual retreats to chill with the team (optional)
About the Job
B2B preferred; UoP, and UZ also available. Full-time availability preferred, 20h per week minimum.
This is a fully remote position. Co-working space budget available.
B2B: 11 000 - 16 000 PLN net + VAT
UoP (Contract of Employment - Umowa o Pracę): 9000 - 13 300 PLN gross
What You’ll Do
Setting short and long term strategies for the portfolio of ~10 projects you oversee, as well as identifying and contributing to the potential sales and growth opportunities.
Actively identifying and removing portfolio-wide and cross-department bottlenecks within your portfolio and beyond.
Working closely with Delivery teams to ensure standards and best practices are maintained across the portfolio.
Being accountable for monitoring and delivering high-quality services, healthy financials, and client satisfaction, while building and maintaining long-term relationships with key customers.
Serving as the escalation point for the teams and clients.
Partnering with the sales reps to ensure that a customer's agile journey with us starts in accordance with the agreed upon project setup, estimates, and expectations.
2+ years of experience in leading technology programs and teams — running a portfolio of multiple projects at a time.
Hands-on experience in delivering scalable projects.
Track record of introducing cross-department initiatives.
Experience in successful and effective team leadership and management, as well as willingness to manage complex initiatives and serve your team as a coach to achieve outstanding results.
Fluency in English (C1+) and Polish.
WAYF is a full-service digital product agency focused on crypto projects. Partnering with brands big and small, we’re a flexible strategy firm founded by inspired technologists, dedicated to building enduring value and propagating clear communication on all fronts.
Tools That Help Us Collaborate
Slack, Around, Linear, Notion, Harvest, 1Password, and more
We are committed to building an open, inclusive environment for all members of our collective. WAYF does not discriminate on the basis of age, colour, disability, ethnicity, gender, gender expression, marital status, military status, national origin, religion, sexual orientation, or social status.
- Workday must overlap by at least 4 hours with Warszawa, Poland